Refund & Cancellation Policy

We want you to be fully satisfied. This policy explains cancellations and refunds for tests booked through Bluvial Labs.

Booking window

• Collection slots can be booked up to 8 hours before the slot begins. Slots closer than that are no longer available, so our phlebotomist can be routed to you in time.

Rescheduling & cancellations

• You may reschedule or cancel free of charge up to 3 hours before your selected collection slot.
• Within 3 hours of the slot the booking can no longer be changed online. Call us and our team will help.
• Open the booking in your account and tap “Reschedule” or “Cancel booking”. Rescheduling keeps the same tests and price; the new slot must also be at least 8 hours away.

Refunds

• Full refund if you cancel at least 3 hours before your collection slot.
• Full refund if we are unable to collect your sample or process a test.
• If a test cannot be processed after collection (e.g. sample issue), we will re-collect free or refund that test.

Refund timelines

Approved refunds are processed to your original payment method via Razorpay, typically within 5-7 business days.

Need help?

Contact care@bluvial.com or call +91 87448 48487 with your booking code.